At, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
At the time of delivery you should not accept open / damage packet. Our company seal / tape should be intact on the packet while accepting the packet. You should refuse the delivery, If packet is looking tampered. We do not accept any return / refund request in this case.
If you receive a product which is not as per the specifications ordered by you i.e.

1. wrong quantity,
2. defective,
3. damaged,
4. Significantly different from the description given by ShaStore
You are completely protected. ShaStore offers a 7 day return guarantee for all such items after delivery.

However, for some products, the sale is a final sale, and ShaStore does not accept any return. Some products like Lipstick, LipGloss, edible products cannot be returned due to health reasons.

We will also not be able to accept the return if product

1. Is used/worn or altered
2. Exhibits physical damage to the box or to the product
3. Is returned without original packaging
4. Batch Number / Expiry Date is tampered.

If you wish to know more about Return Policy, Please email or call us.